Return & Refund Policy

Returns & Refunds Policy

(Applicable to both Australian & USA customers)

SECTION 1 - Returns & Refunds 

This policy complies with the Australian Consumer Law and aligns with the general USA eCommerce returns standards.

At AussieSnag, your satisfaction is our priority. Please read the following guidelines carefully, as making a purchase constitutes acceptance of this policy.

If you have any questions or concerns regarding your order, please contact us via our Contact Us page.

1.1 Risk-Free 14-Day Money Back Guarantee

If you’re not completely satisfied with your product, we offer a 14-day money-back guarantee from the date your order is delivered. You are entitled to a full refund if:

  • You change your mind within 14 days of receiving the product, and

  • The item is unused, in its original condition, and in the original packaging.

This applies to both Australian and USA-based customers.

1.2 Faulty or Damaged Products

For products that arrive damaged or become faulty through no fault of your own:

  • Australian Customers: Under the Australian Consumer Law, you are entitled to a refund, repair, or replacement regardless of when the fault is reported. However, we encourage prompt reporting (ideally within 30 days).

  • US Customers: We will assess and process refunds or replacements in line with US eCommerce standards. You may be asked to submit a photo or video demonstrating the fault.

Please contact us as soon as you notice an issue. In most cases, we’ll offer a refund or replacement without requiring a return.

1.3 When Refunds Are Not Applicable

Refunds will not be granted if:

  • You change your mind after 30 days from delivery.

  • You misuse or damage the product.

  • You found the item cheaper elsewhere after purchasing.

  • You knowingly purchased the product with a known defect.

  • You no longer have use for the product.

Please use our products with care, as some items are delicate or electronic and require safe handling.

1.4 Returns (If Required)

If we ask for the product to be returned, here's what to expect:

  • Contact us via the Contact Us page with your order number first.

  • We will provide a return address (in Australia or the USA, depending on your region).

  • If your request meets the return conditions:

    • We will cover return shipping, but you must first pay the cost and provide a valid receipt for reimbursement (via PayPal or bank transfer).

    • The product must arrive back in good condition for the refund to be processed.

1.5 Refund Timeline

Once approved, refunds are processed back to your original payment method within 5–10 business days, excluding weekends and public holidays.

If you haven’t received your refund after 10 business days:

  1. Check your bank or credit card account.

  2. Contact your payment provider.

  3. Reach out to us for further assistance.

SECTION 2 – Late or Missing Refunds

If your refund hasn’t arrived:

  • Double-check your bank or PayPal account.

  • Contact your card provider (some may take longer to reflect refunds).

  • Contact us with your order number if you've completed the above steps.

SECTION 3 – Shipping Costs for Returns

We will cover return shipping costs for:

  • Faulty or defective products (no time limit for Australian customers).

  • Change-of-mind returns within 30 days if we ask for the item to be returned.

Any returns outside these conditions are at our discretion.

Recap & Support

If you're genuinely unhappy with a product or experience, please reach out — we strive to resolve all matters fairly and professionally.

  • Use our official Contact Form for the fastest response (24–48 hours, Mon–Fri).

  • Avoid using social media for returns or refund queries, as responses may be delayed.

To learn more about delivery times, visit our Shipping Information page.